SMS Terms of Service

1. Service Description and Purpose

CRCL Healthcare Technology Platform ("CRCL", "Service", "we", "us") uses SMS text messaging to provide secure communications for healthcare professionals. SMS messages are sent exclusively for these business purposes:

• Account Security: Two-factor authentication codes and verification messages
• Security Alerts: Notifications about account access and suspicious activity
• Service Updates: Profile modification confirmations and important account changes
• Registration Verification: Mobile number confirmation during account setup
• System Notifications: Critical platform announcements and security updates

2. Consent and Enrollment

By providing your mobile phone number during registration and completing the verification process, you:

• Expressly consent to receive SMS messages from CRCL for the purposes described above
• Confirm ownership that you are the owner or authorized user of the mobile phone number provided
• Agree to these terms and acknowledge that you have read and understood this SMS Terms of Service
• Acknowledge that consent to receive SMS messages is not a condition of purchasing or using our services
• Verify your number by successfully receiving and entering a verification code

3. Message Frequency and Timing

Message frequency varies based on your account activity and security needs:

Typical Message Frequency:

• Account Setup: 1-3 messages during initial registration and verification
• Regular Usage: 1-2 messages per login session requiring two-factor authentication
• Profile Updates: 1 confirmation message per significant account modification
• Security Events: Immediate alerts for unusual account activity
• Monthly Average: 5-20 messages for active users, 1-10 for occasional users

Message Timing:

• Business Hours: Most routine messages sent between 8 AM - 8 PM local time
• Security Alerts: Sent immediately when security events occur, regardless of time
• Verification Codes: Sent immediately upon request during login or registration

4. Opt-Out Instructions and Rights

You may opt out of SMS messaging at any time using any of these methods:

Immediate Opt-Out Options:

1. Text STOP: Reply "STOP" to any SMS message from CRCL for immediate unsubscription
2. Text UNSUBSCRIBE: Reply "UNSUBSCRIBE" to any SMS message
3. Account Settings: Log into your account and disable SMS notifications
4. Email Request: Send opt-out request to hello@crcl.pro
5. Customer Support: Contact our support team during business hours

5. Help and Customer Support

For assistance with SMS services:

• Text HELP: Reply "HELP" to any SMS message for immediate assistance
• Email Support: hello@crcl.pro (response within 24 hours)
• Service Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
• Emergency Support: Critical security issues addressed outside business hours

6. Costs, Charges, and Billing

Our Service: SMS messaging through CRCL is provided at no charge to you.

Carrier Charges: Standard message and data rates may apply as determined by your wireless carrier.

International: Our SMS service is designed for US mobile numbers. International messaging may incur additional charges.

7. Privacy, Data Protection, and Security

We are committed to protecting your privacy and personal information:

Data Protection Measures:

• Secure Storage: Your mobile number is encrypted and stored securely
• Limited Use: Phone numbers used exclusively for SMS service communications
• No Sharing: We do not sell, rent, or share your phone number with third parties
• HIPAA Awareness: Communications follow healthcare privacy best practices
• Data Retention: Phone numbers retained only as long as your account is active

8. Service Availability and Limitations

Delivery Dependencies: SMS delivery depends on your wireless carrier and network availability. We cannot guarantee delivery timing or success rate in all geographic areas.

Service Standards:

• Delivery Rate: We maintain >95% delivery success rate
• Delivery Time: Most messages delivered within 30 seconds
• Uptime: 99.9% service availability target

9. Compliance and Legal Framework

Our SMS communications comply with all applicable laws and regulations:

Regulatory Compliance:

• Telephone Consumer Protection Act (TCPA) - Express consent and opt-out requirements
• CAN-SPAM Act - Message identification and sender information
• CTIA Messaging Principles and Best Practices - Industry standards for SMS
• Healthcare Communication Standards - HIPAA-aware practices
• State Privacy Laws - Including CCPA and other regulations

10. Contact Information and Dispute Resolution

For questions, concerns, or disputes related to SMS services:

Primary Contact:

• Email: hello@crcl.pro
• Response Time: Within 24-48 hours during business days
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
• Service Type: Healthcare Technology Platform

11. Effective Date and Acceptance

Effective Date: These SMS Terms of Service are effective as of June 5, 2025.

Acceptance: By providing your mobile phone number and using our SMS services, you acknowledge that you have read, understood, and agree to be bound by these terms.